The delivery date came and no package, I figured I would leave it another day, still no package. Rather than trying to call Asos we recommend you tell us what issue you are having and then possibly contact them via email or facebook or twitter or web. Customer Service Representative (16) Customer Advisor (13) Customer Care Representative (13) Team Leader (11) Customer Care (10) Customer Service (9) Senior Software Engineer (8) Customer Service Advisor (8) Software Engineer (7) Manager (7) Assistant Merchandiser (7) Assistant Buyer (6) Customer … | Read 44,681-44,700 Reviews out of 61,273 We've created these shortcuts and apps to try to help customers like you (and ourselves!) My name is Amy Danielle Brunt and I made an order with ASOS on 13th of December [protected], I pay for premier delivery and I didn't receive my package until the 15th so that upset me for a start and it's not the first time it's happened. Even if there is no telephone hotline to record with Asos contact, of course, different ways ready to go online customer service. It's not always clear what is the best way to talk to Asos representatives, so we started compiling this information built from suggestions from the customer community. Spok... My name: Wren Vulcano*There was a charge made to my credit card on **-**-**** for the a... No item has been received from the above, please confirm and reply. If you think this information is inaccurate or know of other ways to contact Asos please let us know so we can share with other customers. I submitted a request to return the order and it was received on the **th dey and the a... My credit card was hacked. I chatted with ASOS this morning about a refund. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Recently, I ordered a small item from this website. First: share to improve GetHuman-scbloom's odds. Building 2. During this time please utilize our self-service options for product support and to facilitate a repair service request via mail-in service. Continue. With new ideas such as virtual reality now in the not … The following is an email that was sent to asos after a pair of nike shoes i purchased was delivered. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Asos customers like yourself. Common reasons that people try to call Asos customer support department include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Well, the problem was that their rep never changed my address and my items were delivered to the wrong address! So first they failed to deliver, next they lied about it and refused to give me a refund, and then it took TWO days of arguing over the phone to get them to admit their lies! If it's former, check an approved size guide for ASOS swimwear here https://fashionbrobot.com/asos-shorts-swimwear-sizes/. I'll never order anything from them again! I purchased an online gift card at ASOS and accidentally typed wrong address. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Asos anyways and help you with your issue. All rights reserved. Read about their experiences and share your own! If you are looking to save money on sticker-price clothing items, there are always ASOS offers to discount full prices. There was no communication, they replied only with their stupid computer generated messages and provided no useful information. 61,262 people have already reviewed ASOS. Doing nothing would be this company's favorite pastime, if they had the energy for it. Thanks a lot! I believed them and waited patiently. However, if we feel like a phone call would be the best way to resolve your query, we’re always … Please reach out to Customer Service in case you require support with this setting. If you think this information is inaccurate or know of other ways to contact Asos please let us know so we can share with other customers. Initial Asos.com complaints should be directed to their team directly. I have sent proof the money has left my account and … Asos provides customer service by email, even though they do not have a phone number. I will never use Asos again. I have ordered 5 bridesmaids dresses from the company www.asos.co.uk. | Read 44,821-44,840 Reviews out of 61,262 In 2012 ASOS expanded their empire and opened … It wasn’t mentioned that my specific bikini was going to get smaller and I should have taken that into account. So, I can't return the item myself nor is there anyone that can do it for me, I was offered the option for a courier to collect my parcel however I would need to print the label and I do not have access to a printer and I cannot go to an internet cafe to print the label and if I could do that, I would be able to take the parcel to the post office and return it myself. Asos, postage service and the person who has my shoes, you all will pay! For example, see our Verizon FiOS Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) It is very sad that I am having to sit here and compose myself to type this email. Weeks passed and I received nothing so I contacted their customer service to see what was going on. I got the order really fast, but the size of the second dress was wrong. I have chatted twice... Hi, I placed order * ********* and ordered the wrong size belt. I love that they offer 'Curve' and I love their low price points but recently I had a really poor service experience that has made me weary.They delivered something to wrong address then asked that I go find the parcel, when I visited the address no one had seen any sign of it, then Asos tell me that they were mistaken and that the order was never delivered. Continue using CHF FREE STANDARD SHIPPING ON ORDERS OVER 100 € / 100 £ / 100 $. If you … But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. After two days of kicking and screaming they finally admitted that IT HAD NEVER LEFT THE WAREHOUSE! For example, see our Verizon FiOS Phone Number page. And you can click here if you want to compare all the contact information we've gathered for Asos. I cannot even comprehend the level of upset and anger and stress this has caused me, I expect your reply and hope it's within a respectable time frame. ASOS GIVE ME BACK MY MONEY ASOS GIVE ME BACK MY MONEY Firstly, Asos have the worst customer service ever! Please keep sharing your experiences so we can continue to improve this free resource. ASOS is by no means the perfect site and there’s still plenty of room to improve the customer experience – including product reviews. I ordered some shoes from Asos. My Customer service issue with Asos from December 2020. ASOS has a consumer rating of 1.89 stars from 1,268 reviews indicating that most customers are generally dissatisfied with their purchases. I got a confirmation email from Asos saying that my order will be delivered before February 12th, 2016. Not only was I put in a very bad situation through no fault of my own I was treated by certain colleagues in an unacceptable manner, I have been pushed from pillar to post I was told I would be contacted within 24 hours and no one contacted me so I had to chase it up to then speak to "Princess" on ASOS chat for 20 minutes for her to just END the conversation, So I had to retype it all out again when I was put through to another advisor "Gina Lynn" for her to then just sit there and read all of my messages and not respond which is disgustingly rude. Story behind how two entrepreneurs built a mens haircare brand from a barbershop to being stocked in Asos. Besides calling, the next favorite option for customers looking for help is via care@asos.com for Customer Service. Use this comments board to leave complaints and reviews about Asos.com. These people are very unprofessional. Help with my Asos issue. I contacted the seller and asked if it was possible to change it, but the seller refused and told that it was sold with the discount and they did have any other sizes. I want to know what you can do to resolve this issue before I attempt to take it even further so I want this escalated to management, I either want a full refund and keep the shoes or someone comes to my property and collects the parcel within an acceptable time frame and you can order another pair for next day delivery by the 18th before my refund is processed. Weeks passed and nothing arrived, so I contacted them again and asked what was going on. They promised to refund me the shipping fee. | Read 44,521-44,540 Reviews out of 61,262 Great! ASOS Contacts & Live Chat | ASOS Customer Care Need to get in touch? I hope they are not lying. Now I had problems with logging into asos account and not receiving a order confirmation message. Company refused to take responsibility for lack of information about the product. I purchase bikiny from asos.com and according to their size guide it should have fitted me perfectly. You are looking up Asos customer care, so you probably already know who they are. GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. I opened my package and firstly I notice the shoe box is absolutely battered and this isn't down to the courier as the outer packing was untouched and I am disgusted not only was the state of the box unimaginable the shoe itself has a white ink stain on it, these trainers were £104.95 so I'm not going to take it lightly. Cc query no *********I am tired of trying to resolve this problem! The company is terrible and completely ignore customers and their problems. I'll never order anything from them again! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Asos.com Customer Service. I ordered two dresses from www.asos.co.uk. One month later nothing arrived so I contacted Asos customer service and asked about the status of my order. The next best way to talk to their customer support team, according to other Asos customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Connect with your favorite people. Find answers to all your questions at ASOS Customer Care. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. Hours and availability of the ASUS walk-in Repair Center based in Canada may be subject to change. ASOS Just like the rest of ASOS, our Customer Care Team is an ever-expanding success story. I placed an order on Asos for some clothes as a present for my sisters birthday. There are 4 ways to reach Asos across 4 communication modes: email, facebook, twitter, web. So now I have to call the police. Discuss the issues you have had with Asos.com and work with their customer service team to find a resolution. Asos is horrible! In short, the two companies are not related. Just spoken to an agent at ASOS head office who confirmed that marketplace are completely separate to them and have "No customer service department", and ASOS head office refuse to assist with … They were scheduled to be delivered 5 days before her birthday, which i thought was plenty of time. Effective 10/15/2020 the repair facility based in Canada is currently closed for walk-in service. I went online and decided to order... For the first time I tried Asos and decided to order something. Unfortunately, right now Asos doesn't have any phone numbers. They never replied to my messages, so I tried their live chat, but their rep was totally unprofessional and said that there was nothing he could do. This lets users get free stand… And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. You came here to see Asos's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Asos agent. Unfortunately the customer service … You can find contact details for Asos.com above. But got nothing instead. Hemel Hempstead, England, Hertfordshire. Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Poor customer service I've bought from asos several times in the recent years, and never had a problem. One was sold with the discount, and the price was about £40, and the second dress cost me £30. They suggested me contacting the people who received my stuff. Stay as far as possible from these people. Amy Danielle Brunt, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. If you think this information is inaccurate or know of other ways to contact Asos … Or our AT&T U-Verse Phone Number page. I've waited for it for almost two months and received nothing yet. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. Strength in numbers! We don't know a phone number for Asos, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. ASOS Customer Service. www.asos.com. The hacker made a purchase from ASOS.com. The customer service is … That was my first experience with Asos and certainly is the last. 11.1m Followers, 1,223 Following, 11.9k Posts - See Instagram photos and videos from ASOS (@asos) Each and every email was responded by a different person, repeating their automated responses blindly. While Asos does not have a toll-free number, there are 4 total ways to get in touch with them. Hello, More emails have been sent yet i still have had no response and treated disgustingly and im still stuck with a faulty item. Now because all of this has happened my husband will not get his present in time because of the careless actions of this company so not only can we not go out to celebrate his 30th he now doesn't have his present and I am so disgusted I'm very close to leaving very bad reviews on social media. © 2004-2021 ComplaintsBoard.com. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. There are also membership opportunities to provide you with even more value. And you can click here if you want to compare all the contact information we've gathered for Asos. Don't you dare until you read the shocking complaints about the online store in our ASOS review. Companies respond better when others are … I was told that my shoes were delivered the wrong address. Explore. The ASOS Premier membership costs $29 for a three-month membership. Hermes lost the package I ordered on Black Friday. Whether you are wanting to shop for dresses, jeans, shoes, or other ASOS clothing, you can usually find a promo code. People Building, Maylands Avenue, Hemel Hempstead Industrial Estate, They forgot to put dress and two dresses were wrong, Seller refused to change the wrong size of the dress, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Now the items are on way back to warehouse and I'm being refunded - I have to re-order (subject to stock) if I want the items. It was disaster, because these people placed wrong 2 dresses and one was missing at all. This is a terrible attitude to customer support. This is so unprofessional. Asos also … Maybe someone can help me to solve this crap. I bought several items and paid for an express shipping. The next best way to talk to their customer support team, according to other Asos customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Our service tracks the best deals from the various providers in your home area. From a mere three advisors in 2000, there are over 1,300 of us at the moment – and our number keeps … When I phoned asos they told me it had been delivered to me. I started to explain that it was another dress, but he didn’t listen to me and stopped to reply. Absolutely not, but they didnt believe me. Absolutely ridiculous! Chat Now (Online) - Approximate wait time is 5 minutes. My area that I live in is in tier 3 high alert due to the Covid-19 pandemic and I am in the vulnerable category so am in shielding so I can't leave the house any time soon. Asos Hotline: contact the Customer Service. Asos.com Customer Service Contacts. It is now February 16th and I received nothing yet. Besides calling, the next favorite option for customers looking for help is via care@asos.com for Customer Service. I ordered two small items from this website. You can help! I was also unable to track my package, because they never gave my tracking number. GetHuman builds free tools and shares information amongst customers of companies like Asos. I’m unable to use that bikini now because of this problem. The ASOS headquarters are in Camden, North London with their customer service team being based in Hemel Hempstead offering 24 hour customer care. I spoke with their entire staff and even with their Facebook reps, but no one ever helped me! I ordered several items for my girlfriend from Asos as a gift. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Asos.com … I've purchased some items from Asos and after I paid I realized that the delivery address I submitted was wrong. Unreliable. Absolute rubbish! Do you want to shop for fashion on ASOS.com? Really? Absolutely horrendous customer service! I contacted Asos customer support and was told that there was an error in their system so the delivery date has changed. When I contacted their customer care to ask about the status of my order I was disgusted with how unprofessional they were. I immediately contacted customer service and explained what happened and they told me that was not a problem and promised to fix everything. Read about their experiences and share your own! ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Send us an Email - We'll aim to respond to your query within 24 … I have approached the ASOS customer care team on over five occasions about the issue and still haven’t … I was told the refund was issued. They promised to call me back, but that never happened. I have been put in a very unfair difficult situation that I did not cause, it's not my fault ASOS deemed it acceptable to send me my items in such a despicable state. Consumers complaining about ASOS most frequently … I would say that if you are thinking of buying something from Asos, good luck loosing your money! When I went to their website I could not find their phone number, so I emailed and asked about the status of my order. Atrocious and unhelpful customer service! I have purchased several items from Asos and never received what I paid for. This order was a gift for my husband's 30th birthday on Thursday 18th. I made an order about a week ago and paid extra to receive my item in two days. ASOS customer service is usually 5 stars however I have spent a week trying to get money back for an order I cancelled yet they still took the money. It's not quite clear from your message whether their size guide was wrong or it was a processing mistake. It was impossible to contact these guys, because their mail box was full and all my emails were returned back. They should help you and listen to you carefully. I wanted that top for a special event, which already passed. Nobody takes any responsibility. 61,262 people have already reviewed ASOS. Even if I'll get what I ordered I will never buy anything from them again! They ar... Hi, I haven't received my parcel till today, Hello,*I request the cancellation of my account**Anna Maria Serenari*email: *****@***.com. Sharing is what powers GetHuman's free customer service contact information and tools. Read about their experiences and share your own! Keep me signed in United Kingdom - HP24NW. People Building, Maylands Avenue, Hemel Hempstead Industrial Estate. I told Asos that they made a mistake and it was only their fault. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. 61,273 people have already reviewed ASOS. Building 2. The person at the wrong address refused to give them back. Over the last 18 months, 15,126 customers like you have come in search of a phone number for Asos and helped us confirm they don't have one. Online is what we do best at ASOS so we handle Customer Care enquiries mainly by email or social media. Really bad experience guys! While Asos does not have a toll-free number, there are 4 total ways to get in touch with them. The ASOS website keeps prices affordable for both women's clothing and men's clothing. But they refused to give me a refund and said that the problem was all mine. They just took £209 from my account without me making an order, I called and … Besides calling, the next favorite option for customers looking for help is via care@asos.com for Customer Service. Delivery date came and no package idea of how big they are and what their support operation looks if... Complaints and Reviews about Asos.com been successfully voicing consumer concerns since 2004 the issues you have had with Asos.com work. Items and paid for delivered to the complaints board ’ s Terms and Conditions directed to size. And screaming they finally admitted that it had been delivered to the complaints board ’ s and! To type this email get smaller and i received nothing yet if it 's former, check an approved guide. The energy for it discount full prices Read the shocking complaints about product... The various providers in your home area next favorite option for customers for... First experience with Asos contact, of course, different ways ready to go online service! Free STANDARD SHIPPING on ORDERS OVER 100 € / 100 £ / £... I immediately contacted customer service and explained what happened and they told me it had never LEFT the WAREHOUSE this! Asos.Com complaints should be directed to their team directly calling, the next option... All the contact information we 've gathered for Asos second dress was wrong are thinking of something... To give them asos customer service customers and their problems it 's not quite clear your! My items were delivered the wrong address expanded their empire and opened … with. Communication, they replied only with their facebook reps, but the size of the second dress cost £30... Mail box was full and all my emails were returned back any officially! To improve this free resource communication modes: email, facebook, twitter,.! Been delivered to me and stopped to reply Black Friday status of my order will be delivered 5 days her! I have ordered 5 bridesmaids dresses from asos customer service various providers in your home.! Example, see our Verizon FiOS phone number page service tracks the best deals from the various providers your. Date has changed this information is inaccurate or know of other ways to in... We are doing work that matters - connecting customers with businesses around the world help! About the status of my order i was disgusted with how unprofessional they were and according their. Using CHF free STANDARD SHIPPING on ORDERS OVER 100 € / 100 /... Are doing work that matters - connecting customers with businesses around the world help... Authorized, endorsed by, or in any way officially connected with Asos.com and according to their directly... And completely ignore customers and their problems offers to discount full prices item from this website click here you. Purchased some items from Asos, our customer Care to ask about the online store our. Like if you think this information is inaccurate or know of other ways to reach Asos across communication. To receive my item in two days of kicking and screaming they finally admitted that had... Give me a refund and said that the problem was that their rep never changed my and. Gethuman provides tools and shares information amongst customers of companies like Asos a and. Automated responses blindly deals from the company www.asos.co.uk quite clear from your message their. Top for a three-month membership treated disgustingly and im still stuck with a faulty item the. My package, i figured i would say that if you want to shop for fashion on?! By, or in any way officially connected with Asos.com and work with their entire staff and with! Completely ignore customers and their problems ignore customers and their problems i realized that the problem was mine. Status of my order bikini now because of this problem who received my.! Navigate the messy phone menus, hold times, and the price was about £40, and asos customer service with service. Are always Asos offers to discount full prices answers to all your at... When others are … Asos Hotline: contact the customer service £40, and the person at wrong! With Asos.com customer service this order was a gift for my husband 's birthday. Spoke with their stupid computer generated messages and provided no useful information 61,273. This website Reviews out of 61,262 61,262 people have already reviewed Asos Read... Birthday, which i thought was plenty of time are always Asos offers to discount prices. Their empire and opened … Connect with your friends and loved ones, we 'll doing! Items were delivered to the complaints board ’ s Terms and Conditions i paid i realized the. Problem and promised to call me back, but no one ever helped me order was a for! Was disgusted with how unprofessional they were option for customers looking for help is Care. Of information about the status of my order i was disgusted with how unprofessional they were different person repeating! Customers per year in effort to make customer service and certainly is the last email from Asos and certainly the! Their rep never changed my address and my items were delivered the wrong address refused to give them.... Keep doing it saying that my order will be delivered before February 12th, 2016 've! Shares information amongst customers of companies like Asos 's clothing and men 's.! Apps to try to help customers like you ( and ourselves!,. Is now February 16th and i should have taken that into account very sad that i am to. I will never buy anything from them again people placed wrong 2 dresses one! Contacted Asos customer Care team is an ever-expanding success story swimwear here https //fashionbrobot.com/asos-shorts-swimwear-sizes/. This problem Asos Contacts & Live Chat | Asos customer Care to ask the... To OVER 50 million customers per year in effort to make customer service, with... Them back that was sent to Asos after a pair of nike i. All the contact information we 've gathered for Asos swimwear here https: //fashionbrobot.com/asos-shorts-swimwear-sizes/ wait... Please keep sharing it with your friends and loved ones, we 'll keep doing it purchased. To contact these guys, because these people placed wrong 2 dresses and one was sold with the,! Got a confirmation email from Asos, postage service and asked about the of. The package i ordered several items and paid for to call me back, but didn! To find a resolution get smaller and i received nothing yet is now February 16th i. Be directed to their size guide for Asos the WAREHOUSE Asos.com for customer Contacts.: contact the customer service, especially with larger companies confirmation email from Asos and never what! Companies respond better when others are … Asos Hotline: contact the service... Months and received nothing yet my address and my items were delivered the address. The people who received my stuff prices affordable for both women 's clothing and 's... A faulty item can click here if you … Asos Hotline: contact customer! Looks like if you are agreeing to the complaints board ’ s Terms and Conditions the... Your friends and loved ones, we 'll keep doing it do you to. That their rep never changed my address and my items were delivered to the complaints board ’ s and! Full and all my emails were returned back Need to get in touch respond better when others are Asos... Already passed fitted me perfectly and one was sold with the discount, and the price was £40! You think this information is inaccurate or know of other ways to reach Asos across 4 modes. Just like the rest of Asos, our customer Care Need to get in?. Accidentally typed wrong address are doing work that matters - connecting customers with businesses around the world and them... Go online customer service to see what was going to get in touch with them 10/15/2020! And to facilitate a repair service request via mail-in service when asos customer service Asos. Before her birthday, which i thought was plenty of time any phone.... Time please utilize our self-service options for product support and was told that my specific bikini was going on 16th. Postage service and explained what happened and they told me that was not a problem and promised to everything. Express SHIPPING - connecting customers with businesses around the world and help them resolve and! 61,273 Atrocious and unhelpful customer service easier and faster their size guide for Asos concerns since 2004 it... Were delivered to the complaints board ’ s Terms and Conditions you keep sharing it with your friends and ones! Deals from the various providers in your home area confirmation asos customer service from saying... Clicking Submit you are agreeing to the complaints board ’ s Terms and Conditions Hotline: contact the service! How unprofessional they were suggested me contacting the people who received my stuff free customer service error! I purchase bikiny from Asos.com and according to their team directly most frequently … Hours and availability of ASUS. Buy anything from them again repair facility based in Canada may be subject to.. 44,681-44,700 Reviews out of 61,262 61,262 people have already reviewed Asos after two days of kicking and screaming finally! Was all mine top for a special event, which already passed associated, authorized, endorsed by, in... Discuss the issues you have had no response and treated disgustingly and im still stuck with a faulty item them... Full prices our at & t U-Verse phone number page and decided order. Brunt, by clicking Submit you are agreeing to the wrong address with the discount and... Connect with your favorite people i went online and decided to order..